Frequently Asked Questions

Find answers to common questions about our laser machines, technical support, delivery, and services.

1. What types of laser machines do you manufacture?

We manufacture a wide range of industrial laser equipment, including laser welding machines, laser marking machines, laser cleaning machines, and laser cutting machines. Our machines are widely used in metal processing, jewelry manufacturing, mold repair, automotive parts, electronics, and other industries.

2. What materials can your laser machines process?

Our laser machines can process various materials such as stainless steel, carbon steel, aluminum, copper, brass, titanium, and other metal materials. Different machines are designed for different applications.

3. What is the warranty period of your machines?

We provide a standard 1-year warranty for the entire machine and longer warranty coverage for key components such as the laser source, depending on the brand and model.

4. Do you provide installation and training?

Yes. We provide complete installation guidance and operation training. Our engineers can offer remote support via video, and detailed manuals and training materials are included with every machine.

5. Can the machine be customized?

Yes, we support OEM and customized solutions based on your production requirements, including working area, power options, fixtures, and automation integration.

6. What is the delivery time?

Normally, the production time is 3–7 working days, depending on the machine model and configuration. Large or customized machines may require a slightly longer delivery time.

7. Do your machines have international certifications?

Yes. Our machines comply with international standards and are certified with CE and other relevant certifications, ensuring safety and quality.

8. What laser sources do you use?

We use well-known laser brands such as Raycus, MAX, IPG, and other high-quality laser sources to ensure stable performance and long service life.

9. How long is the lifespan of the laser machine?

Under normal working conditions and proper maintenance, the laser source can operate for over 100,000 hours, providing long-term reliability.

10. What industries use laser welding machines?

Laser welding machines are widely used in jewelry manufacturing, mold repair, automotive parts, metal fabrication, electronic components, medical devices, and other precision industries.

11. What support do you provide after purchase?

We provide lifetime technical support, spare parts supply, and fast response after-sales service through our professional service team.

12. How can I choose the right laser machine for my application?

You can contact our sales engineers and provide information about your materials, thickness, application, and production requirements. We will recommend the most suitable machine for your needs.

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